Returns & 90-Day Home Trial

We want you to have time to try LumaWrap at home. You have 90 days from the date you receive your order to request a return.

Use your LumaWrap during that time. If you’re not satisfied, contact us to arrange a return for a full refund of your purchase price. There is no restocking fee, and return shipping is free for US orders.

Used Products and Sale Purchases

Your LumaWrap does not need to be unused to qualify for the 90-day home trial. Devices purchased at a sale price or with a discount are also eligible.

How to Start a Return

Email support@lumawrap.com within 90 days of receiving your order. Include your order number or proof of purchase and let us know that you’d like to return your LumaWrap.

We’ll provide a prepaid return shipping label for US orders, the return address, and instructions for sending your package back.

Please contact us before sending your return so we can provide the correct shipping instructions.

Refunds

Once we receive and inspect your return, we’ll email you to confirm your refund. Eligible returns under the 90-day home trial receive a full refund with no restocking fee.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since we confirmed your refund and you haven’t received it, please email support@lumawrap.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, email support@lumawrap.com so we can help resolve the issue.

Exchanges

If you’d prefer an exchange, contact us before returning your item so we can explain the available options.

Questions

For questions about your order, the home trial, or a return, email support@lumawrap.com.

This policy does not limit any rights you may have under applicable consumer protection laws.